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We are here to help claim back your fees for mis-sold packaged bank accounts.

It is estimated there are over 11 million ** packaged bank accounts in the UK.

You could be owed money – start your claim today.

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What Is A Packaged Bank Account?

These types of accounts are also known as ‘premium’ accounts.  They are current accounts where you pay a monthly fee in return for a variety of insurances which usually include mobile phones, travel, and car breakdown.  They also entitle you to preferential rates on overdrafts, loans and other financial products.

It is estimated that one in five adults have an expensive packaged account which can cost up to £25 per month.  However, a report by the financial regulator estimated a third of these account holders have not used the benefits and many were unable to claim when they needed to.  For example, pensioners are not covered by the travel insurance policy because of their age and/or medical conditions, and householders without a car have been paying for a useless breakdown policy.*

*Source:  Daily Telegraph 28/01/14

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Examples Of Packaged Bank Accounts

Barclays Bank HSBC Natwest
Barclays Additions HSBC Passport NatWest Select Silver Account
Barclays Current Account Plus HSBC Bank Account Pay Monthly NatWest Select Platinum
Barclays Tech Pack HSBC Premier Account NatWest Advantage Gold
Barclays Travel Pack/Travel Pack Plus Lloyds TSB NatWest Black Account
Barclays Premier Lloyds TSB Select Account RBS (Royal Bank of Scotland)
Barclays NatWest Vantage Lloyds TSB Silver Account RBS Select Silver Account
Co-operative Bank Lloyds TSB Gold Account RBS Select Platinum Account
Privilege Current Account Lloyds TSB Platinum Account RBS Royalties Gold
Privilege Premier Current Account Lloyds TSB Premier Account RBS Black Account
Halifax   RBS uFirst
Halifax Ultimate Reward Current Account   Yorkshire Bank/Clydesdale Bank
    Yorkshire Bank Signature Current Account
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How Have The Packaged Bank Accounts Been Mis-sold

  • In many cases customers took these accounts without realising they would not be able to use them due to hidden catches in the terms and conditions. 
  • Many branch staff were paid incentives to sell these accounts and did not take customers’ needs into consideration. 
  • The accounts were not properly explained and bank staff did not check whether the customer qualified for the benefits. 
  • Customers were often led to believe there was no alternative “free” account or were upgraded without their knowledge or consent. 
  • Some customers felt they were misled into thinking they had to take the account in order to get a loan, credit card or overdraft agreed. 
  • Others have found out later to their cost that they were required to ‘register’ products (such as mobile phones) for them to be covered by the insurance – this was overlooked when they were sold the account. 
  • Some customers even asked to downgrade the account and were told they could not.
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How Much Will It Cost Me To Claim

The cost of our services will be 25% of the “total amount recovered”. 

Please see our Terms and Conditions for full details.

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Here are some frequently asked questions:

How long will my claim take?
The bank has up to 8 weeks to decide whether it will be upholding or rejecting your complaint.
What happens if they reject my complaint?
We will then discuss the option of taking the case to the Financial Ombudsman Service for review.
If my case goes to the Financial Ombudsman Service when can I expect to hear the outcome?
The current timeframe is approximately 18 months to hear whether your claim has been upheld by the Ombudsman.
Can I claim the money back myself?
Yes you can write to your bank yourself but if you feel you don’t have the time or are unsure of how to handle the claim yourself, we are here to help you.
Do I need to pay anything upfront for your service?
No – we do not charge you unless or until your claim is settled by the bank – see our Terms and Conditions for full details.
What is your fee?
Our fee is 25% plus VAT at the prevailing rate (currently 20%)
Do you make a charge if I cancel my claim?
You may cancel by giving us written notice – see Terms and Conditions for full details
Can I still make a claim if I closed my bank account some time ago?
Yes – most banks will consider claims relating to bank accounts over the past 10 years.

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MoneyBACK image

We are here to help claim back your fees for mis-sold packaged bank accounts
call: 0333 321 9560

MoneyBACK image

You could be owed money – start your claim today and fill in the simple online form
or call: 0333 321 9560

Registered in England and Wales No: 08335706. Registered office: Suite 8 Bourne Gate, 25 Bourne Valley Road, Poole BH12 1DY
Moneyback Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities: its registration is recorded on the website CRM: 31721.

Moneyback Limited, miss-sold current account, miss-sold PBA, PBA miss-selling; PBA refunds, PBA compensation, Packaged Bank Account, fee paying current account.