FAQ’s

  1. What is a Claims Management Company?

A Claims Management Company is a regulated business that offers advice or services to members of the public in respect of claims for compensation or any other form of recompense for loss or damage.

  1. Who Regulates You?

We are Authorised and Regulated by the Financial Conduct Authority  FRN 831685  For full details about our regulation visit the FCA Register: https://register.fca.org.uk

  1. Can I Make a Claim Myself?

Yes you can.  You will need to contact the provider of the product in the first instant and set out your claim.  If appropriate you can take your claim to the Financial Ombudsman Service or the Financial Services Compensation Scheme.

  1. How Much Does Your Service Cost?

We operate on a no-win no-fee basis.  If your claim is unsuccessful or there is no case to answer, you will not have to pay anything.  If you cancel after 14 days of the agreement and if an offer has been made, our usual fees will apply. For successful claims we charge 20% +VAT. 

  1. How Can I Start My Claim With You?

Give us a call on 0800 8021002 or send an email to admin@money-back.org.uk and we will get back to you.

Our helpful team will be happy to discuss your potential claims and advise on the best way to proceed.

Once instructed, we will keep you informed of progress at regular intervals

Moneyback Limited menu icon

Contact us

Registered Office:
Unit 1, Uddens Trading Estate, Wimborne BH21 7LQ

Registered in England and Wales No. 08335706

 We charge 20% +VAT on compensation awarded.  After instructing us you can cancel our services within 14 days without charge.  You can claim yourself for free either to the person against whom you wish to complain or the relevant statutory ombudsman (providing where applicable you have contacted the company/person in question first).

Moneyback Ltd is authorised and regulated by the Financial Conduct Authority: FRN 831685