Privacy Policy

How We Use Your Information – GDPR Privacy Statement for Moneyback Limited

Moneyback Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who we Are

Moneyback Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy statement.

Moneyback Limited (T/A Claimitback, Premier Financial)

Head Office Address: Unit 1 Uddens Trading Estate, Wimborne, Dorset BH21 7LQ

Telephone Number: 0800 8021002

ICO Registration Number: Z3478948.

Company Number:  08335706

Why we need Customer Information

We need to know your personal data in order to provide you with the goods/services you are applying for. If you do not provide this information, then we will be unable to provide the goods/services advertised. We will not collect any information from you that we do not need in order to provide and oversee the goods/services you are applying for.

Our Legal basis for processing the data is one or more of; Contract and customer Consent.

What we will do with customers’ information

All the personal data we hold about you will be processed by our staff and systems in the United Kingdom. Your information may be passed to third parties, where required, to provide the goods/services you have applied for, as well as where there is a legal obligation for us to provide third parties with this information e.g. The FCA or The Police.

We will use your data to process your application for goods/services provided by Moneyback Limited. This processing will include some or all of the below:

• Passing to providers of financial products in order to claim for a mis-sold product.
• Passing to third parties who provide services for claiming back mis-sold financial products.
• Statistical Analysis of customer transactions to improve the products and services we offer.

Whether the data will be sent overseas

Moneyback Limited will never send customer data outside the EEA.

How long we and other organisations will keep the data

We will keep your data for no longer than necessary and in accordance with industry and regulatory best practice.  The maximum length of time that data will be stored is 6 years after final contact.

Customers Rights

As a customer of Moneyback Limited you have the following rights related to your data and how it is processed.

• To Access your data
• To have your data corrected
• The right to be forgotten
• To request no automatic processing of data
• To know how to opt out of direct marketing (– admin@money-back.org.uk)

For further information on how to action any of these rights please contact the Data Protection Officer at Moneyback Limited.

How customers can make a complaint

Should you wish to make a complaint, you can do so by:

• Letter – addressed to the Complaints Officer at the Company address
• email – to admin@money-back.org.uk; or
• telephone – 01202 835813

What we do to keep customers’ data secure

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.